Senior Manager, Professional Services

Core accountabilities of the role include:

• Coaching, developing, enabling, and hiring of the Professional Services team in a sustainable way that aligns with Anaplan’s core values: Open, Authentic, Inclusive, Collaborative, Creative, Tenacious.
• Driving successful delivery of Anaplan Solutions on time and budget embracing The Anaplan Way, our hybrid-agile implementation methodology.
• Relationship management, business development and capacity management. You will work closely with Customers, the Services Engagement Director, Sales leaders, Alliances and our Partners to drive meaningful and successful outcomes.
• A keen understanding of business processes covering multiple functional areas including Finance, Supply Chain and Workforce Planning.
• Attainment and forecast of key metrics, including: services bookings, team utilization, gross margin, resource capacity, revenue mix, and project health.

What you'll be doing:

• Taking complex issues and breaking them down into simple, manageable steps or milestones.
• Guide and drive the Professional Services team to assess, advise, design, deliver and support successful Anaplan solutions.
• Bringing together and collaborating with various different stakeholders to lead diverse teams comprised of customer resources, implementation partner resources, and Anaplan employees from the sales process through to their go-live.
• Spot and identify additional opportunities for customer adoption and expansion and bring this to the attention of the Customer Success and/or Sales organization promptly
• Resolve customer escalations promptly and effectively
• Spend quality time with your direct reports to coach
• Establish and maintain regular cadence calls with various stakeholders for services bookings, revenue forecasting, capacity management, project status reporting and key initiatives.
• Actively recruiting new talent to join the Professional Services team as it grows.