Sr Billing and Collections Analyst

About The Role & Team

Amplitude’s Revenue Accounting team is looking for a Sr Billing & Collections Analyst to own critical components of our order-to-cash process, ensuring customers are billed accurately, invoices are delivered on time, and billing issues are resolved quickly. In this role, you’ll manage the end-to-end billing cycle across our revenue streams while partnering closely with customers and internal teams across GTM and Finance. You’ll also play an important role in improving our billing and collections processes, with an opportunity to help move our order-to-cash workflows toward greater automation and scale. This is a hands-on role for someone who is highly detail-oriented, comfortable managing volume and deadlines, and enjoys solving complex problems in a cross-functional environment.

As a Sr Billing & Collections Analyst, you will:

• Own the end-to-end billing cycle, including invoice generation, review, delivery, and resolution of billing issues across Amplitude’s revenue streams.

• Ensure invoices are accurate and aligned with contractual terms, proactively identifying and resolving discrepancies before they impact customers or downstream accounting processes.

• Serve as a key point of contact for customer billing and contract inquiries, partnering with internal GTM and Finance teams to drive timely, accurate resolution and a strong customer experience.

• Support collections activities to help ensure timely customer payments, investigating and resolving issues that may create payment delays.

• Identify and drive opportunities to improve, automate, and scale order-to-cash workflows while supporting SOX controls and external audit requirements.

You'll be a great addition to the team if you have:

• You have a strong ownership mindset and take pride in managing processes from start to finish, following issues through until they are fully resolved.

• You’re highly detail-oriented and comfortable working with a high volume of transactions while maintaining accuracy and meeting deadlines.

• You’re a clear and confident communicator who can work effectively with customers and cross-functional partners across GTM and Finance.

• You’re naturally curious about how processes work and enjoy identifying opportunities to eliminate manual work, improve efficiency, and build more scalable workflows.

• You’re comfortable operating in an environment with established controls and processes, while still looking for ways to make them better.

At a minimum, you need to have:

• 3–5+ years of experience in billing, accounts receivable, collections, or a related accounting/finance function; experience in a SaaS or subscription business is preferred.

• Strong Excel skills and the ability to work accurately and efficiently with high volumes of financial and billing data.

• Experience working in a SOX-controlled environment and supporting financial controls.

• Strong analytical and problem-solving skills, with a high level of attention to detail and accountability for accuracy.

• Excellent written and verbal communication skills and the ability to collaborate effectively across customers, GTM, Finance, and other business partners.