Data Verification Operator

About the role:

The Threat Data Analysis Center (TDAC) is the monitoring hub for physical security & life safety incidents captured by Ambient.ai. The Data Verification Operators are responsible for reviewing and analyzing alert data, images, and videos related to access control, life safety, or other security incidents.

In this role, operators perform AI-assisted alarm monitoring and data verification, working with internal and external teams, and must ensure that all actions taken are done in a timely manner and documented appropriately.

This role is available across three shift schedules

• Wednesday – Sunday, 11:00 PM – 7:30 AM PT
• Friday – Tuesday, 11:00 PM – 7:30 AM PT

What you'll do:

• Respond promptly across all communication channels, including Slack, email, phone, and other platforms
• Review and validate physical security alerts in real time, documenting findings, escalating issues, and identifying patterns to improve product performance and workflows
• Analyze security incident data to detect potential threats, anomalies, and vulnerabilities
• Monitor and respond to alerts and notifications across all systems to ensure timely and effective incident handling
• Collaborate with cross-functional teams to support operational continuity and incident resolution
• Document incidents clearly and accurately using appropriate tools and systems
• Partner with engineering teams on data collection, annotation, and product testing efforts

What you'll bring:

• Excellent oral and written communication skills
• Excellent analytical and problem-solving skills
• Works well in a team environment as well as independently
• Able to communicate effectively between internal and external teams
• Willingness and ability to learn new technical skills that will be required to execute procedures and communications properly
• Above-average computer proficiency
• Strong analytical and problem-solving capabilities
• Ability to multitask while remaining detail-oriented
• Willing to sit for extended periods while maintaining a laser focus on acknowledging alerts
• Be willing to work flexible shifts throughout the week, but all efforts will be made to accommodate consistent shift schedules

Why join us:

• We are creating an entirely new category within a 120+ billion-dollar physical security industry and looking for team members who are also passionate about our mission to prevent every security incident possible
• We have an impressive customer roster of F500 companies, including Adobe, SentinelOne, and TikTok
• You’ll receive everything you need to hit the ground running, including cutting-edge equipment and branded gear
• Enjoy a full range of opportunities to connect with your awesome co-workers
• We love to hike, are foodies, and love music! Check out our most recent Ambient Spotify Playlist

Ambient.ai is proud to be an Equal Opportunity Employer. Ambient does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, gender expression, national origin, ancestry citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, registered domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. Ambient is an E-Verify participant.