Key Account Manager

The Role

As a Key Account Manager at Amber, you will own a portfolio of strategic accommodation partners and act as the primary point of contact between Amber and the provider.

You will be responsible for ensuring that our partners see Amber as a growth partner, not just a distribution channel.

The role combines relationship management, commercial ownership, inventory management, data-driven decision-making, and cross-functional execution.

You will work closely with Sales, Inventory, Revenue, Marketing, Operations and leadership teams to maximise the performance of your accounts.

Key Responsibilities

1. Own Strategic Partner Relationships

• Build strong, trusted relationships with senior stakeholders across key accommodation providers.
• Act as the single point of ownership for assigned accounts.
• Understand partner business objectives, challenges, priorities and growth plans.
• Conduct regular business reviews with partners and establish clear action plans.
• Proactively identify opportunities to deepen and expand the partnership.

2. Drive Commercial Performance

• Own the commercial performance of assigned accounts, including bookings, revenue, conversion and inventory utilisation.
• Identify performance gaps and develop account-level strategies to improve outcomes.
• Work with partners on pricing, promotions, availability and commercial campaigns.
• Identify opportunities for upselling, cross-selling and expanding Amber's share of partner inventory.
• Negotiate and execute commercial initiatives that create value for both Amber and the partner.

3. Inventory & Availability Management

• Work closely with the Inventory team to ensure the right inventory is available at the right time.
• Monitor availability, pricing, booking trends and inventory health.
• Identify potential supply gaps and proactively work with partners to address them.
• Ensure partners are aligned with Amber's inventory and operational requirements.
• Drive timely resolution of inventory-related issues impacting student bookings.

4. Data & Business Reviews

• Use data and account performance metrics to identify trends, opportunities and risks.
• Prepare and conduct periodic business reviews with strategic partners.
• Translate data into clear recommendations and commercial actions.
• Track account-level KPIs and ensure consistent delivery against agreed targets.
• Build a strong understanding of market, destination and competitor dynamics.

5. Cross-functional Leadership

• Work closely with Sales, Inventory, Revenue, Marketing, Operations and Finance teams to deliver partner outcomes.
• Ensure partner requirements are translated into clear internal actions and ownership.
• Drive issues to closure rather than simply escalating them.
• Maintain strong internal communication on account priorities, risks and opportunities.
• Represent the voice of the partner within Amber.

6. Strategic Account Growth

• Develop account plans for the highest-value partners.
• Identify opportunities to increase Amber's share of wallet with existing partners.
• Build long-term partnership strategies aligned with Amber's growth plans.
• Identify new opportunities within existing accounts, including new properties, destinations and markets.
• Support leadership in strategic negotiations and high-value partner conversations.

What Success Looks Like

In this role, success will not simply mean maintaining relationships.

You will be expected to:

• Grow the business from your portfolio of accounts.
• Improve booking and conversion performance.
• Increase inventory availability and utilisation.
• Build stronger and more strategic provider relationships.
• Reduce recurring operational issues through proactive ownership.
• Identify opportunities before they become problems.
• Create alignment between partners and internal teams.
• Become a trusted commercial advisor to your accounts.

What We're Looking For

Must Have

• 4+ years of experience in Key Account Management, Account Management, Partnerships, Business Development or a similar commercial role.
• Strong experience managing B2B relationships, preferably with large or strategic accounts.
• Proven ability to manage multiple stakeholders and drive initiatives from planning to execution.
• Strong commercial understanding and comfort working with numbers, metrics and business targets.
• Excellent communication, negotiation and presentation skills.
• Strong ownership mindset with the ability to independently solve problems.
• Ability to work effectively across multiple internal teams.
• Strong analytical and problem-solving capabilities.
• Willingness to operate in a fast-paced, high-growth environment.

Good to Have

• Experience in travel, hospitality, student accommodation, real estate, marketplace or other platform businesses.
• Experience managing international clients or partners.
• Experience working with inventory, pricing, revenue or supply-side teams.
• Experience with CRM, BI or data-analysis tools.

The Amber Way of Working

We are looking for someone who:

• Owns, doesn't coordinate. You don't just pass an issue to another team. You take responsibility for getting it solved.
• Uses data, not intuition alone. You can look at performance numbers, identify what is changing and turn that insight into action.
• Thinks commercially. You understand that every partner conversation should ultimately create value for the partner and Amber.
• Acts with urgency. You know the difference between something that can wait and something that can impact bookings today.
• Builds relationships with intent. You can build genuine relationships while still having difficult commercial conversations when required.
• Thinks long term. You don't optimise for one transaction or one quarter. You build partnerships that compound over time.