Tax Client Service Representative

SUMMARY:

Our Tax Solutions Department consistently strives for service excellence. Client Service Representatives support tax advisors and consistently deliver an exceptional tax client experience.

DUTIES AND RESPONSIBILITIES:

• Delivering exceptional service experiences with every phone, video conference and face-to-face client interaction
• Scheduling and confirming client appointments for the tax advisor team
• Managing and reviewing calendars for tax advisors and preparing appropriate materials based on upcoming appointments
• Completing all aspects of new client account onboarding
• Organize and prepare client tax documents for tax advisors’ use in tax preparation
• Assemble and deliver client tax returns
• Ability to handle multiple tax advisors’ client list and complex service situations
• Focusing on quality and accuracy of work
• Suggesting and implementing process improvements
• Special projects as needed

QUALIFICATIONS:

• Passion for excellent service and client satisfaction
• Excellent verbal and written communication skills
• Minimum 1 year of tax or financial services industry and client service experience preferred
• Strict attention to detail
• Ability to multi-task and prioritize work daily
• Flexibility and embraces change
• Strong organizational, problem-solving, and analytical skills
• Strong team player and approachable
• High degree of professionalism
• Proficient with Microsoft Office applications as well as Client Relationship Management (CRM) and Document Management workflow systems; experience with Intuit Lacerte preferred
• BS/BA degree preferred

BENEFITS

We value our associates’ time and effort. Our commitment to your success is enhanced by our competitive base pay and an extensive benefits package, including:

• Medical: Blue Shield (PPOs and HDHP with HSA) plans and Kaiser (HMO) plans for California associates
• Dental insurance with MetLife
• Vision insurance with VSP
• Optional supplemental benefits
• Healthcare savings accounts with company contribution
• Flexible spending accounts
• Flexible working arrangements
• Generous 401K contributions
• Exempt associates qualify for our flexible paid time off policy
• Non-Exempt associates will receive 15 days of paid time off annually during the first three years of employment
• 11 Paid Holidays
• Option to participate in our Equity Purchase Program (Contract, intern, and part-time employees are not eligible)
• Future growth opportunities within the company

In addition, we work to maintain the best possible environment for our associates, where people can learn and grow with the firm. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

Benefits are available to full-time associates who work more than 30 hours a week.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. Typical reporting relationships are described, but actual relationships may vary in some instances. This job description is not intended to be an exhaustive list of all responsibilities, duties, skills, or knowledge required of personnel classified in this job.