Director of Clinical Operations

The Opportunity

The Director of Clinical Operations will own the full provider network operations function end-to-end. The role owns two connected jobs: getting providers live and productive quickly, credentialing, payer enrollment, onboarding, and ramp — and keeping the network running well once they are. You'll own the outcomes, not just the processes. The right person is a seasoned operations leader who is process-obsessed, energized by automation and tooling, comfortable with ambiguity, and motivated by the challenge of scaling something that isn't fully built yet.

Your Impact

Build, scale and repeat

• Design and own the operational infrastructure that makes provider network growth feel frictionless, built to scale from hundreds of providers to thousands
• Lead multi-state provider credentialing, licensing and cross-licensing, including our APRN collaboration agreement program across all active states
• Build and maintain systems for delivering provider performance data, dynamic availability management, and capacity and utilization tracking
• Drive knowledge management systems that reduce tribal knowledge and create self-serve resources for providers and internal teams
• Lead margin performance and provider compensation strategy

Own the provider lifecycle

• Own the end-to-end provider experience from hiring through credentialing, onboarding, training, clinical performance management, and offboarding; build a scalable and high quality funnel that can achieve 2-3x provider growth without a proportional increase in operations resourcing
• Partner cross-functionally with Growth, Recruiting, Payer Operations, Clinical Management, and Product to eliminate friction at every handoff
• Build the data visibility, dashboards and accountability structures that allow leadership to identify and act on network performance trends and bottlenecks in real time
• Identify where manual, error-prone processes exist and lead the charge to automate or systematize them

Lead the team

• Effectively coach and manage a team of functional owners including managers and independent contributors to effectively execute against our operational initiatives
• Lead efforts on AI enablement, automation, and overall efficiency and reliability across the clinical operations team
• Serve as a thought partner in cross-functional workgroups, strategic planning, and leadership initiatives
• Turn data and project updates into actionable insights and clear recommendations to leadership

Required Qualifications

• 5-7 years of experience in high growth operations, with a preference for direct exposure to provider network management, credentialing, or multi-state licensing
• Demonstrated ability to build and improve operational systems in a fast-moving, resource-constrained environment - you've built something from scratch before
• Process-obsessed and detail-oriented: you see inefficiency and can't help but fix it
• Margin/ cost / P&L ownership experience
• Strong analytical skills: comfortable pulling data, identifying trends, and translating insights into operational decisions
• Excellent cross-functional communicator, able to work across clinical, product, and operations teams and move things forward without direct authority and distill down fuzzy information into clear and direct insights
• Genuinely excited by automation, tooling, and AI. You see technology as a force multiplier, not a threat and would be excited to share your latest work

Preferred Qualifications

• Experience in telehealth or multi-state provider network operations
• Familiarity with credentialing systems, EHR platforms, LMS platforms, workflow automation tools, and other practice management tooling
• Familiarity with women's health, virtual care, or collaborative care models