Lead Service Now Developer

Role:

Lead ServiceNow Developer

Location:

India

Experience:

7-15 Years

Role overview

We are seeking an experienced Lead ServiceNow Developer to provide technical leadership across ServiceNow development, configuration, integrations and platform governance. The ideal candidate will have strong hands-on expertise in ServiceNow development along with experience leading development teams and delivering large-scale enterprise implementations.

Key responsibilities:

1. ServiceNow Development & Technical Leadership

• Lead and mentor a team of ServiceNow developers, ensuring adherence to development standards and best practices.
• Define and execute ServiceNow development strategies aligned with organizational objectives.
• Design, develop and deploy ServiceNow applications, workflows, service catalogs and integrations.
• Provide technical leadership across ServiceNow modules including ITSM, ITOM, HRSD, SecOps and custom applications.
• Review technical designs and development deliverables to ensure quality, scalability and maintainability.

2. ServiceNow Architecture & Platform Governance

• Drive ServiceNow platform governance including coding standards, security controls and design frameworks.
• Design scalable ServiceNow architecture and enterprise solutions.
• Establish development and configuration standards across the platform.
• Ensure solutions align with enterprise architecture, security and compliance requirements.
• Support platform lifecycle management and continuous improvement initiatives.

3. Integration & Automation

• Lead complex ServiceNow integrations using REST, SOAP, APIs, LDAP and MID Server.
• Design and implement integrations with enterprise applications and external systems.
• Develop automation and advanced workflows using ServiceNow best practices.
• Explore and implement emerging ServiceNow capabilities including AI/ML where appropriate.
• Ensure integrations are secure, scalable and reliable.

4. Module Development & IT Service Management

• Develop and enhance solutions across key ServiceNow modules.
• Apply strong understanding of ITSM processes and ITIL frameworks.
• Work with CMDB, ITOM, CSM and custom application development.
• Support HRSD, SecOps and other ServiceNow capabilities based on business requirements.
• Ensure ServiceNow solutions support effective service management and operational processes.

5. Stakeholder Collaboration & Requirements Management

• Collaborate with business stakeholders to gather requirements and translate them into scalable ServiceNow solutions.
• Communicate technical concepts, solution options and architectural decisions effectively.
• Partner with Transformation and Operations teams to identify opportunities for service improvement.
• Support platform adoption and drive innovation across ServiceNow capabilities.

6. Platform Operations & Continuous Improvement

• Support ServiceNow platform upgrades, patching and maintenance activities.
• Monitor and improve platform performance, stability and reliability.
• Identify technical debt and implement improvements to platform health.
• Ensure alignment with compliance standards and enterprise security policies.
• Contribute to continuous service improvement and platform lifecycle management.

7. DevOps & Agile Delivery

• Support CI/CD pipelines and DevOps practices for ServiceNow development.
• Promote automation and efficient development and deployment processes.
• Work within Agile/Scrum methodologies and participate in sprint planning, reviews and retrospectives.
• Collaborate with cross-functional teams to ensure timely and high-quality delivery.

Required technical skills and competencies:

• 7-15 years of experience in ServiceNow development, with significant hands-on development and leadership experience.
• Strong experience with JavaScript, Glide API, AngularJS, HTML and CSS.
• Deep knowledge of at least two ServiceNow modules such as ITSM, HRSD, IRM or SecOps.
• Good understanding of CMDB, ITOM, CSM and custom application development.
• Proven experience in ServiceNow architecture and enterprise integrations.
• Strong experience with REST, SOAP, APIs, LDAP and MID Server.
• Experience with ServiceNow workflows, automation and service catalog development.
• Exposure to CI/CD pipelines, DevOps practices and Agile/Scrum methodologies.
• Experience delivering large-scale ServiceNow implementations.
• Strong understanding of ITIL processes, compliance and enterprise security requirements.

Must have skills:

• ServiceNow development.
• Strong JavaScript and Glide API knowledge.
• ServiceNow ITSM.
• Strong knowledge of at least two ServiceNow modules such as ITSM, HRSD, IRM or SecOps.
• ServiceNow architecture and enterprise integrations.
• REST/SOAP APIs.
• MID Server and LDAP.
• ServiceNow workflows and automation.
• CMDB and ITOM knowledge.
• Team leadership and mentoring experience.
• ServiceNow Certified System Administrator (CSA) certification.
• Strong stakeholder communication skills.

Good to have skills:

• ServiceNow HRSD.
• ServiceNow SecOps.
• ServiceNow IRM.
• ServiceNow CSM.
• Custom application development.
• CI/CD and DevOps.
• AI/ML capabilities within ServiceNow.
• ITIL processes.
• Certified Application Developer (CAD).
• Certified Implementation Specialist (CIS).

Desired attributes:

• Strong leadership and mentoring capabilities.
• Solution-oriented mindset with strong architectural thinking.
• Excellent stakeholder communication and collaboration skills.
• Strong ownership of technical delivery and platform quality.
• Ability to translate business requirements into scalable technical solutions.
• Strong analytical and problem-solving skills.
• Ability to drive innovation and ServiceNow platform adoption.
• Comfortable working with cross-functional Transformation, Operations and technology teams.
• Strong focus on security, governance, scalability and continuous improvement.