Technical Program Manager, Network

The Technical Program Manager leads complex, multi-workstream technology programs that span related projects and teams across the lifecycle of an engagement. This role is accountable for working with cross-functional teams on aligning customer outcomes, solution strategy, commercial commitments, integrated delivery plans, and execution across AHEAD.

The Technical Program Manager operates at the intersection of Pre-Sales, Sales, Delivery, Practices, Resource Management, Finance, partners, and customer leadership. They help shape opportunities, establish the program operating model, coordinate project and workstream leaders, manage cross-project dependencies and financial outcomes, and provide the executive visibility required to make timely decisions and realize value.

Duties and Responsibilities:

• Lead program-level shaping of complex lifecycle management programs in partnership with Pre-Sales, Sales, Architects, Technical Leads, Practice leaders, and customer stakeholders.
• Translate a strategic customer objective into an integrated program structure of related projects, workstreams, milestones, outcomes, dependencies, and decision points.
• Develop and validate program assumptions, schedules, delivery approach, staffing strategy, labor mix, and pricing recommendations with the appropriate stakeholders.
• Assess delivery feasibility, challenge solution and schedule assumptions, identify cross-workstream risks, and surface tradeoffs before commitments are made to the customer.
• Support proposals, solution reviews, statements of work, estimates, executive presentations, and internal approvals.
• Collaborate with the PMO to establish the program charter, integrated master plan, shared governance model, communication plan, escalation paths, reporting dashboards, and RAID framework.
• Collaborate with resource management and delivery leaders to forecast resources and align project managers, workstream leads, technical teams, partners, and customer stakeholders around shared outcomes.
• Confirm readiness across staffing, customer access, environments, procurement, vendor coordination, technical prerequisites, and required approvals.
• Define program-level standards for status reporting, dependency management, risk escalation, change control, quality, acceptance, and decision documentation.
• Establish program KPIs and dashboards that provide an accurate view of progress, health, financial performance, risks, and value realization.
• Lead execution of large lifecycle management programs across infrastructure, cloud, network, security, platform, and data center environments.
• Coordinate multiple projects, technical workstreams, delivery teams, partners, and vendors with complex interdependencies and shared milestones.
• Manage the integrated schedule and critical path, and track delivery against scope, schedule, budget, quality, and acceptance criteria.
• Own program governance and provide transparent reporting on overall health, scope, schedule, financial performance, resources, risks, and dependencies.
• Manage program financials, including labor burn, forecast, estimate-to-complete, billing milestones, gross margin drivers, and variance.
• Control program scope through documented change management before changes are approved.
• Provide regular executive reporting, lead program business reviews, and facilitate steering committees and executive checkpoints.
• Lead integrated recovery planning when programs are off track.
• Lead program closeout and value-realization activities, including acceptance, financial reconciliation, benefits tracking, and lessons learned.

Education & Experience:

• Bachelor's degree in project management, business, engineering, information technology, or a related field; equivalent experience considered.
• 8+ years of experience leading complex technology projects, programs, or multi-workstream initiatives in professional services, consulting, systems integration, managed services, or a related technology environment.
• Demonstrated experience leading large, complex programs from opportunity shaping through execution, transition, and value realization.
• Strong understanding of program financial management, including budget, forecast, labor utilization, margin drivers, change control, and estimate-to-complete.
• Technical fluency across enterprise infrastructure, cloud, networking, security, platforms, and data center lifecycle management services.
• Excellent written, verbal, presentation, facilitation, and executive communication skills.

Preferred:

• 10+ years of experience leading large, multi-million-dollar technology programs.
• PMP, PgMP, PMI-ACP, PRINCE2, or comparable project or program management certification.
• ITIL certification or practical experience with service transition and IT service management practices.
• Cloud, infrastructure, networking, security, or other relevant technical certifications.

Competencies:

• Strategic and systems thinking across interconnected projects, workstreams, stakeholders, and outcomes
• Program leadership, integrated planning, and execution discipline
• Commercial and financial acumen
• Executive presence, concise communication, and effective facilitation
• Risk-based thinking, decision-making, and recovery leadership
• Cross-functional collaboration and influence without formal authority
• Coaching mindset and ability to develop project and workstream leaders

Benefits:

• Compensation is On-Target Earnings (OTE), including base salary and target bonus, with a range of $180,000 to $230,000 USD per year, varying by experience, qualifications, and geographic location.
• USA employment benefits include Medical, Dental, and Vision Insurance, 401(k), paid company holidays, paid time off, and paid parental and caregiver leave.