Diagnostics Specialist of Returned Parts and Systems

Duties/Responsibilities

• Troubleshoot and diagnose defective hardware in computer systems.

• Follow reset instructions for edge/accessory hardware (i.e. POS systems, network switches, tablets).

• Document detailed notes of troubleshooting steps and resolutions.

• Manage and adjust inventory for returned components and/or replacement parts.

• Generate repair orders to carry out the requested outcomes for systems or components, including shipping and stocking.

• Perform inventory transactions for stocking or corrective action reasoning.

• Report defects identified by end users or shipping carriers on systems or components returned to AHEAD.

• Assist in preventative/corrective processes and their evolution.

• Provide the manufacturing teams with system diagnoses and fully functional systems when needed, unless otherwise noted.

• Provide information to the documentation team on any relevant updates for returned systems.

• Assist the support team in testing and reviewing returned systems and components.

• Work with the support team on incident disposition and resolution for unknown or unexpected returns.

• Collaborate with the engineering team on troubleshooting resolutions beyond our scope.

• Work with the quality team on recurring issues and/or corrective actions.

• Contribute to the team by accomplishing necessary tasks as needed.