Specialist - Health Underwriting

We are seeking a customer-centric doctor professional to manage the end-to-end pre-policy underwriting journey.The RM Doctor conducts Tele-Medical Evaluations (Tele-MER), coordinates medical requirements, engages with customers, and collaborates with underwriting and operations teams to enable accurate and timely policy decisions.

Key Responsibilities:

• Conduct Tele-MER call and capture accurate medical disclosures.
• Own assigned cases from allocation to underwriting decision/reproposal closure.
• Explain Add Info, PPMC and reproposal outcomes to customers.
• Coordinate PPMC scheduling and laboratory availability.
• Perform proactive follow-ups for Tele-MER, Add Info, PPMC and callbacks.
• Maintain real-time updates in underwriting systems and productivity trackers.
• Collaborate with CMU, Operations and Pre-Sales teams.
• Ensure compliance with SOPs, quality standards and audit requirements.

Qualifications:

• BAMS/BHMS/BPT/BDS/B.Pharm/Nursing/PharmD degree from a recognized institution.
• Valid Medical Council registration.
• Experience in clinical practice, telemedicine or health insurance preferred.

Core Competencies:

• Clinical assessment
• Customer communication
• Documentation accuracy
• Analytical thinking
• Time management
• Stakeholder collaboration

Success Measures:

• Timely Tele-MER completion
• High documentation quality
• Excellent customer experience
• SLA adherence
• Process compliance
• Productivity targets achieved