Executive Director, P&P Technology & Operations

Position Summary:

The Executive Director, P&P Technology & Operations will define and deliver the future-state blueprint for how P&P operations, technology, data, automation and self-service work together as Acadia grows.

This leader will simplify processes, expand self-service, automate repeatable work and create an integrated technology and service delivery ecosystem. The role will also establish Acadia's enterprise People Intelligence capability, turning trusted workforce data into actionable insights for leaders.

The successful candidate will operate as a strategist, architect and hands-on transformation leader, translating the future state into a sequenced roadmap and measurable business, employee and operational outcomes.

Primary Responsibilities:

P&P Operating Model & Service Delivery

• Define the future-state P&P operations and service delivery model, including self-service, automation, People Operations, specialist teams, PBPs and cross-functional partners.
• Establish a service catalog, delivery tiers, decision rights, handoffs, standards and escalation pathways.
• Build a multiyear roadmap that balances immediate improvements with longer-term transformation.

Process Simplification, Automation & Employee Experience

• Redesign priority employee-lifecycle processes, eliminating unnecessary steps, approvals, handoffs and manual work before applying technology.
• Build and prioritize a portfolio of workflow, automation and AI opportunities based on employee value, business impact, risk and feasibility.
• Create an intuitive front door for P&P information, transactions and support through effective portal, knowledge, case management and workflow capabilities.
• Use employee and manager feedback to continuously improve service quality, cycle time and experience.

P&P Technology Strategy & Governance

• Own the enterprise P&P technology strategy, architecture and roadmap, including Workday and the broader technology ecosystem.
• Establish product governance for prioritization, investment, design standards, releases, security, testing and adoption.
• Partner with IT, Finance, Legal and other functions to deliver integrated, scalable solutions and evaluate emerging technology based on value, risk, user experience and total cost.

People Intelligence & Workforce Insights

• Establish Acadia's People Intelligence capability by connecting workforce, talent, organization, engagement, performance, recruiting, learning, compensation and planning data.
• Create a scalable data and analytics strategy with clear architecture, definitions, quality standards, ownership and governance.
• Deliver executive and manager insights on workforce trends, organizational health, talent risks and business performance.
• Advance reporting toward predictive and prescriptive insights, applying AI and advanced analytics where they improve decision quality and speed.
• Partner with Finance, IT and business leaders to connect people insights with enterprise planning and investment decisions.

Transformation Execution & Team Leadership

• Translate strategy into a focused portfolio with clear outcomes, milestones, resources, owners and measures of success.
• Lead implementation, change, adoption, testing, training and stabilization for major operational and technology initiatives.
• Manage portfolio tradeoffs, dependencies, risks and investments with transparent governance.
• Build and lead a high-performing P&P Operations, Technology and People Analytics team, while effectively managing vendors and implementation partners.

Measures of Success:

• Greater adoption of intuitive employee and manager self-service.
• Reduced manual work, avoidable case volume, process complexity and administrative burden.
• Faster, more consistent and higher-quality P&P service delivery.
• Trusted People Intelligence that improves workforce decisions and anticipates talent and organizational risks.
• Greater business value from Workday and the broader P&P technology ecosystem.
• A clear, prioritized and effectively governed transformation portfolio that redirects P&P capacity to higher-value work.

Education, Experience & Skills:

• Bachelor's degree in a related field, or an equivalent combination of education and relevant professional experience.
• Significant progressive experience leading P&P operations, HR technology, service delivery, people analytics or enterprise transformation, including multidisciplinary teams.
• Demonstrated success transforming an HR operating model, shared-services capability or enterprise service delivery ecosystem and converting a future-state blueprint into a sequenced roadmap.
• Track record simplifying and automating employee-lifecycle processes and implementing workflow, self-service and AI-enabled solutions.
• Deep experience with Workday and related service delivery, knowledge, case management, integration and workflow technologies.
• Demonstrated success building people analytics or workforce intelligence capabilities that integrate multiple data sources into executive-ready insights and support workforce planning.
• Strong product, portfolio and program leadership, with advanced analytical and business acumen and the ability to build business cases and prioritize investments.
• Ability to influence executives and partner across P&P, IT, Finance, Legal and the business; strong vendor, implementation, change and benefit-realization capabilities.
• Comprehensive knowledge of employment compliance, data privacy, information security and governance. Experience in a fast-paced, growing and highly regulated environment preferred.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, see, talk or hear in a standard office environment and independently from remote locations. Employee must occasionally lift and/or move up to 15 pounds. Ability to travel by car or airplane independently overnight up to 40% of the time and work after hours if required by travel schedule or business issues.

Compensation and Benefits:

In addition to a competitive base salary, this position is also eligible for discretionary bonus and equity awards based on factors such as individual and organizational performance. Actual amounts will vary depending on experience, performance, and location.

Salary Range: $248,000 - $309,600 USD

What we offer US-based Employees:

• Competitive base, bonus, new hire and ongoing equity packages
• Medical, dental, and vision insurance
• Employer-paid life, disability, business travel and EAP coverage
• 401(k) Plan with a fully vested company match 1:1 up to 5%
• Employee Stock Purchase Plan with a 2-year purchase price lock-in
• 15+ vacation days
• 13 -15 paid holidays, including office closure between December 24th and January 1st
• 10 days of paid sick time
• Paid parental leave benefit
• Tuition assistance

Please note that this position is based in either San Diego, CA, or Princeton, NJ. Acadia's hybrid model requires this role to work in our office three days per week on average.