Court Support Specialist

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We've been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview:

The Court Support Specialist is a Phoenix-based, in-office role focused exclusively on supporting Arizona court operations. This position partners closely with Arizona courts and legal court runners to ensure court filings are received, processed, and accurately uploaded into our proprietary system in a timely manner.

This role requires frequent professional communication with court personnel and internal teams, requiring strong attention to detail when preparing legal paperwork, tracking document retrievals, and processing court records. The ideal candidate is organized, proactive, and comfortable managing high-volume court tasks in a fast-paced environment. This is a 100% onsite role in our Phoenix office.

Key Responsibilities:

• Court Liaison: Contact Arizona courts for individual orders and status updates, resolving issues related to legal filings and retrievals.
• Legal Documentation: Prepare paperwork and ensure proper court fees are included for document retrieval and submissions.
• Document Lifecycle Management: Process, review, and organize retrieved copies from court, ensuring accurate data entry into internal systems.
• Internal Team Coordination: Work directly with court runners to navigate court timeframes, requirements, and troubleshoot delays.
• Court Website Navigation: Navigate and interpret Arizona court dockets and websites to locate case documents and filing information.
• Professional Outreach: Communicate accurately via phone, email, and Microsoft Teams with court personnel, runners, and attorneys.
• System Management: Utilize Skye (in-house application) to track document progress, add detailed case notes, and maintain high accuracy.
• Volume Handling: Manage incoming/outgoing calls related to document statuses and relay updates to internal teams
• Process Improvement: Collaborate with the team to identify and resolve bottlenecks in the court document lifecycle
• Perform other job-related duties as assigned.

Qualifications:

• High school diploma / GED required (Legal experience preferred).
• Prefer 1+ years of customer support / call-center / retail experience in a service-oriented position.
• Strong communication skills, both written and verbal, with a focus on professional phone etiquette.
• Tech Savvy: Comfortable using Teams/Zoom for outbound calls and chats, and Outlook for emails.
• Proficient in Microsoft Office suite (Outlook, Teams, Excel, Word) and online fax
• Document Manipulation: Experience working with and editing PDFs.
• Detail-Oriented: Ability to perform repetitive data-entry tasks with a high degree of accuracy.
• Ability to read, write and speak English fluently.
• Quick learner and willing to learn and grow within the legal support field

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance

Starting Pay:

$17.00 to $17.00 per hour