International Specialist - Customer Support

Job Overview

The International Specialist is the primary contact for customers with international process-serving orders. This role delivers a strong customer experience by entering orders, coordinating with process servers, and moving orders through to completion. The International Specialist works cross-functionally to ensure tasks are completed accurately and on time. This fast-paced, customer-focused role requires diplomacy, sound judgment, and the ability to manage competing priorities calmly.

Key Responsibilities

• Respond to customer support tickets, resolving questions and issues related to existing international process serving orders with professionalism and urgency
• Handle inbound calls to assist existing customers and guide prospective customers through the online order placement process
• Manage email correspondence with customers, internal departments, and international process servers regarding order status, issues, and payment inquiries
• Enter and manage order data accurately, process incoming mail, and prepare service returns
• Monitor open orders and proactively follow up with international process servers to keep orders progressing across jurisdictions
• Perform other job-related duties as assigned

Qualifications

• High school diploma or GED required; 1–3 years of customer support or call center experience preferred
• Minimum 1 year of order entry or data entry experience
• Proficiency with standard office equipment including scanners, copiers, and printers
• Comfortable working in technology-driven environments; experience with Microsoft Outlook, Excel, Word, PDF editors, and multi-line phone systems preferred
• Strong document handling and data transcription skills
• Proven ability to review orders, investigate discrepancies, and implement effective solutions
• Ability to perform repetitive tasks with a high degree of accuracy
• Ability to maintain quality and composure under pressure
• Strong problem-solving instincts — able to anticipate issues before they escalate
• Adaptable to evolving processes and committed to continuous improvement
• Typing speed of at least 55 WPM
• Bilingual or multilingual ability a plus

Benefits

Health, Dental, Vision insurance 401(k) with company matching Paid time off 7 Paid company holidays 4 Floating holidays per-year Life Insurance and AD&D Insurance Long Term Disability Health Care Reimbursement Flexible Spending Account Dependent Care Flexible Spending Account EAP (Employee Assistance Program) Pet Insurance

Pay Range

$22.00-$22.00 an hour

Schedule

Full-time, Monday through Friday 8:30AM-5:00PM PST, on-site at our Seattle office