Physical Fulfillment Lead

Job Overview:

The Fulfillment Lead is responsible for supporting the Physical Fulfillment team’s daily operations and ensuring departmental objectives are met. This role serves as an entry-level management position, guiding a small team and overseeing day-to-day workflows. The Fulfillment Lead provides hands-on support, coaching, and direction to team members while acting as a key point of contact between staff and higher management. This position is located in our Seattle HQ office.

Key Responsibilities:

• Support day-to-day operations of the Physical Fulfillment team, ensuring tasks are completed accurately and on time.
• Guide, train, and mentor team members to support individual and team success.
• Monitor team workflows and assist in improving processes to increase efficiency and productivity.
• Manage employee scheduling and timecards, ensuring proper coverage and adherence to policies.
• Provide ongoing feedback and coaching to team members; assist in delivering performance reviews.
• Serve as a point of contact for team questions, escalations, and operational support.
• Communicate updates, goals, and priorities from leadership to the team.
• Participate in hiring processes and provide input on candidate selection.

Qualifications:

• Typically, 1–3 years of experience in a lead, supervisory, or senior team member role.
• Strong interpersonal and communication skills.
• Ability to manage day-to-day operations and prioritize tasks effectively.
• Experience providing coaching, feedback, and training to team members.
• Detail-oriented with strong problem-solving skills.
• Comfortable working in a fast-paced, team-oriented environment.