Zendesk Developer
Aaludra Technology Solutions
ExternalNot specifiedPosted 3 days ago
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Overview
Position Type
External
Experience
Not specified
Job Description
Requirements
- Hands-on experience with Zendesk platform.
- Strong knowledge of JavaScript, HTML, CSS.
- Experience with APIs, integrations, and workflows.
- Understanding of customer support processes and SLA management.
Description
- Configure and customize Zendesk modules (Support, Guide, Chat, Talk).
- Develop apps and workflows using JavaScript, HTML, CSS.
- Integrate Zendesk with third-party tools via APIs and webhooks.
- Automate ticket routing, SLA policies, and escalation processes.
- Collaborate with cross-functional teams to enhance support operations.