Customer Success Manager

About the Role

6sense is seeking a Customer Success Manager, Advertising to help customers get measurable value from their advertising programs and grow their use of 6sense Advertising over time. In this post-sale role, you’ll serve as the trusted advisor for a portfolio of advertising customers - guiding onboarding, activation, adoption, campaign success, value realization, and renewal readiness.

What You’ll Do

• Own post-sale success for a portfolio of 6sense Advertising customers, ensuring clear goals, success plans, risks, and next steps.
• Advise customers on audience strategy, campaign structure, targeting, channel mix, budget allocation, measurement, and optimization.
• Partner with Campaign Operations, Professional Services, Product, Support, Sales, and Account teams to deliver a coordinated customer experience.
• Monitor campaign delivery, pacing, utilization, and performance; translate results into insights, recommendations, and customer-ready narratives.
• Drive adoption of relevant advertising capabilities, workflows, audiences, reporting, and best practices.
• Lead customer conversations and business reviews focused on performance, value, stakeholder alignment, and future opportunities.
• Identify risks early, coordinate recovery plans, and keep customers on track for successful renewal outcomes.
• Surface qualified expansion opportunities and partner with commercial owners on next steps.
• Contribute to the evolution of playbooks and processes that are at the core of 6sense customers’ advertising success.

What You’ll Bring

• 5+ years of customer-facing experience in Customer Success, client services, consulting, account management, or a related post-sale role within SaaS, adtech, or martech.
• 3+ years of hands-on experience with digital advertising or programmatic advertising campaigns.
• Strong understanding of campaign planning, audience strategy, targeting, pacing, optimization, reporting, measurement, and common advertising KPIs.
• Ability to build trusted relationships with practitioners and executive stakeholders and connect platform usage to measurable business outcomes.
• Analytical mindset with the ability to turn campaign and account data into clear insights, recommendations, and customer-ready stories.
• Proven ability to manage risk, drive adoption, lead business reviews, and coordinate cross-functional work across internal and customer teams.
• Excellent communication, presentation, project-management, and stakeholder-management skills.
• Preferred: experience with B2B advertising, ABM, demand generation, intent-based audiences, DSPs, Salesforce, Gainsight, BI/reporting tools, or the 6sense platform.