MicroStrategy Administrator

Overview of Role

The MicroStrategy Administrator will be responsible for the installation, configuration, maintenance, and support of the MicroStrategy platform. They will work with a variety of MicroStrategy products and will leverage their python, SQL, and automation skills to monitor, maintain, and improve MIcroStrategy environments. This role requires collaborating with clients and analysts to identify optimal technical solutions, utilizing and improving established processes, and collaborating on the Managed Solutions team.

Responsibilities

• Install, configure, and maintain the MicroStrategy platform
• Monitor system performance and troubleshoot issues
• Implementing and managing security roles, access controls, and authentication mechanisms within MicroStrategy to ensure data security and compliance with organizational policies.
• Manage user access and permissions
• Work with clients and analysts to gather requirements and design solutions
• Provide training and support to users
• Develop workflows to automate administrative functions utilizing tools such as Python, MicroStrategy’s Rest API, and System Manager.
• Monitor system performance, identifying bottlenecks, and optimizing system resources (CPU, memory, disk space) to ensure efficient operation and scalability. This may involve query optimization, caching strategies, and load balancing.
• Provide technical support to MicroStrategy users, troubleshooting issues, and answering questions related to report development, data access, and platform functionality
• Stay up-to-date on the latest MicroStrategy features and best practices
• Have experience developing solutions that take advantage of Transaction Services is a plus.
• Have experience tuning outputs (reports, dashboards) to meet customer expectations and SLAs
• Create and maintain comprehensive documentation of the MicroStrategy environment, including system architecture, configurations, and troubleshooting guides
• Mentor junior team members in developing their administrative skillset.
• You enjoy solving problems. You love taking on difficult challenges and finding creative solutions. You don’t get flustered easily. If you don’t know the answer, you’ll dig until you find it!
• You like helping people. You get a kick out of getting people to those aha! Moments. You are patient, level-headed, and cool under pressure. Teaching someone something new makes you feel warm and fuzzy inside.
• You think on your feet. You like learning new things, and can learn quickly. When things change, you know how to roll with the punches.
• You communicate clearly. You write well. You speak eloquently. You can explain just about anything to anyone, and you’re comfortable communicating in person, in writing, and on the phone.
• You are motivated and driven. You volunteer for new challenges without waiting to be asked. You’re going to take ownership of the time you spend with us and truly make a difference.
• Experience with MicroStrategy Administrative Functions is required!